Returns & Exchanges
At Tortuga Trading, Inc., we want you to be completely satisfied with your purchase; if you are not happy with your order, you can return unworn items with tags attached within 30 days of delivery.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original container.
Ship the Package
Drop off your return package at any authorized carrier location or schedule a pickup to send the items back to our warehouse.
Receive Your Refund
After our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing